Comments on: Stay Away From Rackspace Cloudsites http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/ Notes by Lee Blue Sat, 24 Jul 2010 20:10:36 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Lee http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-426 Lee Sat, 24 Jul 2010 20:10:36 +0000 http://www.refreshinglyblue.com/?p=182#comment-426 Hi Jeremy. It's great to hear that the Cloud Site service has improved from when we were using it. If the stability issues have been resolved and you can work around not having SSH access then it would be a fantastic service. The support team is great and the control panel was really nice too. Thank you for updating this post with you positive experience. Hi Jeremy. It’s great to hear that the Cloud Site service has improved from when we were using it. If the stability issues have been resolved and you can work around not having SSH access then it would be a fantastic service. The support team is great and the control panel was really nice too. Thank you for updating this post with you positive experience.

]]> By: Jeremy Barnish http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-425 Jeremy Barnish Sat, 24 Jul 2010 18:21:44 +0000 http://www.refreshinglyblue.com/?p=182#comment-425 We use rackspace for about 50-60 sites and we love it. No problems, up all the time, twice the response of my last time, easy to use panel. etc etc etc. I've been recommending it to clients like crazy. Also extensively using CDN. Sure, no ISP is perfect but they are far far better than this review implies. We use rackspace for about 50-60 sites and we love it. No problems, up all the time, twice the response of my last time, easy to use panel. etc etc etc. I’ve been recommending it to clients like crazy. Also extensively using CDN. Sure, no ISP is perfect but they are far far better than this review implies.

]]> By: Joe Gardiner http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-414 Joe Gardiner Wed, 05 May 2010 11:14:44 +0000 http://www.refreshinglyblue.com/?p=182#comment-414 Hi Ben, I got sick of rackspace cloud too. I'm part of a dev team and we're in the final stages of developing our own hosting product. It's more like a cluster than a cloud which enables us to give more control options to the user. Up to this point we have only been hosting our own projects in our data centre, but we're shortly going to be releasing our vCluster to the public. At the moment it's free to use as we're in the final stages of development, so I'd be interested to hear what you think, especially after your experiences with the rackspace cloud. Have a look at our blog if you're wondering what we're all about. Cheers http://catn.com/blog/ Hi Ben,

I got sick of rackspace cloud too. I’m part of a dev team and we’re in the final stages of developing our own hosting product. It’s more like a cluster than a cloud which enables us to give more control options to the user. Up to this point we have only been hosting our own projects in our data centre, but we’re shortly going to be releasing our vCluster to the public.

At the moment it’s free to use as we’re in the final stages of development, so I’d be interested to hear what you think, especially after your experiences with the rackspace cloud.

Have a look at our blog if you’re wondering what we’re all about.

Cheers

http://catn.com/blog/

]]> By: Lee http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-331 Lee Thu, 18 Mar 2010 20:50:40 +0000 http://www.refreshinglyblue.com/?p=182#comment-331 No, Ben, we ended up getting a dedicated server at Rimuhosting. We've got 2 1TB drives in a raid configuration, a 2GB of RAM, and it's running the Virtualmin Pro control panel. Rimuhosting doesn't officially offer "managed" support but their support team is available via a ticket system and a live chat room (hosted by Campfire) and they are quite helpful. Admittedly, there are times when an issue is somewhat complicated and communication via the ticket system is slow and there is plenty of unnecessary back-and-forth communication when a real-time conversation would be far superior. Be that as it may, we have tried a large number of hosting companies and Rimuhosting offers by far the best combination of support and services for our needs. We now have 2 servers with them. Performance and reliability has been fantastic. When you compare apples-to-apples in terms of hardware, Rimuhosting is less than half the cost of a dedicated server at Rackspace. Of course, Rackspace support is indeed fanatical and you can get a real person on the phone any time any day and a lot can be said for that. Is it worth an extra $300/month? Maybe so, depending on your needs and what kind of applications you are running... and if Rackspace officially supports the stuff you are running. We have a high profile web application that handles electronic medical records and it runs on a dedicated Rackspace server. So, for that application, it our client thought it was worth the extra money for the fanatical support. A note about "official" support, we were deploying 2 Ruby on Rails apps on a dedicated Rackspace server. At the time, Rackspace did not "officially" support Rails but, on the phone when I was being sold the account, they said they had plenty of folks on staff were very familiar with Ruby on Rails and they would be happy to help. This was back even before Phusion Passenger was well known and we were deploying to a cluster of Mongrels. The Rackspace Rails support couldn't fill a thimble. Rackspace is a strong proponent of the Plesk Control panel and I was asking about how to setup Plesk to pass incoming requests through to our Mongrel Cluster. It seemed like a fairly standard thing to need to do but we got no help in setting that up whatsoever. Plesk is sort of "pretty" but is really a bad control panel if you need to do anything at all technical. So, anyone interested, please take a look at Virtualmin Pro. It's cheaper, and far superior to Plesk in almost every way. I don't know if Rackspace officially supports Ruby on Rails now or not, but I figured I share my experience. No, Ben, we ended up getting a dedicated server at Rimuhosting. We’ve got 2 1TB drives in a raid configuration, a 2GB of RAM, and it’s running the Virtualmin Pro control panel. Rimuhosting doesn’t officially offer “managed” support but their support team is available via a ticket system and a live chat room (hosted by Campfire) and they are quite helpful. Admittedly, there are times when an issue is somewhat complicated and communication via the ticket system is slow and there is plenty of unnecessary back-and-forth communication when a real-time conversation would be far superior. Be that as it may, we have tried a large number of hosting companies and Rimuhosting offers by far the best combination of support and services for our needs. We now have 2 servers with them. Performance and reliability has been fantastic. When you compare apples-to-apples in terms of hardware, Rimuhosting is less than half the cost of a dedicated server at Rackspace. Of course, Rackspace support is indeed fanatical and you can get a real person on the phone any time any day and a lot can be said for that. Is it worth an extra $300/month? Maybe so, depending on your needs and what kind of applications you are running… and if Rackspace officially supports the stuff you are running. We have a high profile web application that handles electronic medical records and it runs on a dedicated Rackspace server. So, for that application, it our client thought it was worth the extra money for the fanatical support.

A note about “official” support, we were deploying 2 Ruby on Rails apps on a dedicated Rackspace server. At the time, Rackspace did not “officially” support Rails but, on the phone when I was being sold the account, they said they had plenty of folks on staff were very familiar with Ruby on Rails and they would be happy to help. This was back even before Phusion Passenger was well known and we were deploying to a cluster of Mongrels. The Rackspace Rails support couldn’t fill a thimble. Rackspace is a strong proponent of the Plesk Control panel and I was asking about how to setup Plesk to pass incoming requests through to our Mongrel Cluster. It seemed like a fairly standard thing to need to do but we got no help in setting that up whatsoever. Plesk is sort of “pretty” but is really a bad control panel if you need to do anything at all technical. So, anyone interested, please take a look at Virtualmin Pro. It’s cheaper, and far superior to Plesk in almost every way. I don’t know if Rackspace officially supports Ruby on Rails now or not, but I figured I share my experience.

]]> By: Ben http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-330 Ben Thu, 18 Mar 2010 20:18:49 +0000 http://www.refreshinglyblue.com/?p=182#comment-330 Lee, Did you ever switch to Rackspace CloudServers? Your 3-node server at VPS.net costs $43/mo today and has 1GB RAM. A Rackspace CloudServer with 1GB RAM costs $44/mo but comes with Fanatical Support. Lee,
Did you ever switch to Rackspace CloudServers? Your 3-node server at VPS.net costs $43/mo today and has 1GB RAM. A Rackspace CloudServer with 1GB RAM costs $44/mo but comes with Fanatical Support.

]]> By: Lee http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-313 Lee Fri, 26 Feb 2010 19:31:55 +0000 http://www.refreshinglyblue.com/?p=182#comment-313 This report is for the website http://www.QuietHeadphones.com This report is for the website http://www.QuietHeadphones.com

]]> By: Andrew http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-309 Andrew Wed, 10 Feb 2010 03:51:40 +0000 http://www.refreshinglyblue.com/?p=182#comment-309 How big a WP site were you running? How much traffic were you getting during the period of your graph? How big a WP site were you running? How much traffic were you getting during the period of your graph?

]]> By: Kody Riker http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-264 Kody Riker Thu, 14 Jan 2010 20:25:12 +0000 http://www.refreshinglyblue.com/?p=182#comment-264 Lee, Thank you for your details blog post about VPS.NET. We appreciate your nice comments about VPS.NET and our support personnel, and the graph which shows the decrease in response time is astonishing! Ill be sure to show that to some of the people here in office.. Please do drop me a line in the Support Department if you do need anything, just ask to have it escalated to me :) Thank you for choosing VPS.NET as your cloud hosting provider. Regards, Kody Riker www.vps.net Account Representative 1-866-643-7427 Lee,

Thank you for your details blog post about VPS.NET. We appreciate your nice comments about VPS.NET and our support personnel, and the graph which shows the decrease in response time is astonishing! Ill be sure to show that to some of the people here in office.. Please do drop me a line in the Support Department if you do need anything, just ask to have it escalated to me :)

Thank you for choosing VPS.NET as your cloud hosting provider.

Regards,
Kody Riker
http://www.vps.net
Account Representative
1-866-643-7427

]]> By: Wladimir http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-263 Wladimir Wed, 13 Jan 2010 11:51:02 +0000 http://www.refreshinglyblue.com/?p=182#comment-263 Its also worth pointing out that with VPS.NET you also get a free www.cannybill.com account enabling you to resell nodes and servers to your clients: http://www.vps.net/blog/2009/08/11/cannybill-integration-resell-the-cloud-today/ Its also worth pointing out that with VPS.NET you also get a free http://www.cannybill.com account enabling you to resell nodes and servers to your clients:

http://www.vps.net/blog/2009/08/11/cannybill-integration-resell-the-cloud-today/

]]> By: gumbo http://www.refreshinglyblue.com/2009/12/31/stay-away-from-rackspace-cloudsites/comment-page-1/#comment-243 gumbo Thu, 31 Dec 2009 21:59:24 +0000 http://www.refreshinglyblue.com/?p=182#comment-243 Prob with VPS.NET is the support and response rate in an outage is rubbish and they never honest about reason for down. UK2 is also a bad company, they break laws about reporting accounts! Prob with VPS.NET is the support and response rate in an outage is rubbish and they never honest about reason for down.

UK2 is also a bad company, they break laws about reporting accounts!

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